ai detailed pros and cons of crypto

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Faster Customer Service

One advantage of using bots is that they help you provide faster customer service.

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Increased Customer Satisfaction

Another of the pros is that your customers will be more satisfied. When they get satisfactory answers and speedy service, they’ll be happier, shop more, and return again.

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Lower Labor Costs

Using chatbots gives you an advantage when you are trying to keep costs down. Since you don’t have to pay for employee benefits, they may cost less than you’d pay an employee.

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Variety of Uses

It’s possible to use chatbots in more than one area in a business. You could use them for customer orders, customer service, and advertising just to name a few.

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Cons of Using Chatbots

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Limited Responses for Customers

Although using chatbots may provide faster customer service overall, they aren’t perfect. Simple ones may have only limited responses for customers.

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Customers Could Become Frustrated

Because many chatbots work from a limited data base, they can’t improvise. In other words, if they get confused, the conversation could run in a circle.

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Complex Chatbots Could Cost More

 In some cases, these artificial intelligence chatbots cost thousands more. That defeats part of the purpose of a chatbot, which is to save money.

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Not All Business Can Use Chatbots

A Con is that not all business can use them. Some businesses are far too complex for chatbots to be practical.

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