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One advantage of using bots is that they help you provide faster customer service.
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Another of the pros is that your customers will be more satisfied. When they get satisfactory answers and speedy service, they’ll be happier, shop more, and return again.
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Using chatbots gives you an advantage when you are trying to keep costs down. Since you don’t have to pay for employee benefits, they may cost less than you’d pay an employee.
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It’s possible to use chatbots in more than one area in a business. You could use them for customer orders, customer service, and advertising just to name a few.
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Although using chatbots may provide faster customer service overall, they aren’t perfect. Simple ones may have only limited responses for customers.
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Because many chatbots work from a limited data base, they can’t improvise. In other words, if they get confused, the conversation could run in a circle.
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In some cases, these artificial intelligence chatbots cost thousands more. That defeats part of the purpose of a chatbot, which is to save money.
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A Con is that not all business can use them. Some businesses are far too complex for chatbots to be practical.
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