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Businesses can collect valuable data from chatbot conversations
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Chatbots solve your customer’s queries quickly and reduce their wait time
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Chatbots can perform some actions like answering basic questions and correcting invoices
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Depending upon the user, chatbots can also personalize the customer experience
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Chatbots are used to support employees to focus on more high-value activities rather than routine tasks
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Many chatbots now use NLP methods to analyze the customer’s questions and respond to the customer’s needs
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Chatbots are available 24 hours every day to solve your customer’s queries. Customers often need help outside of business hours
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