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Next, we have to train the AI chatbot to understand the many ways that customers will ask (or utter) their questions. Here are a few tips to follow when training AI that will help you understand how to train a chatbot.
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It's important to begin the process with defining which specific problems you want your AI-enabled chatbot to solve. It's common when chatbot training to begin with a wish list of what you would like your bot to do.
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If your AI-enabled chatbot cannot understand exactly what people want, it will create a frustrating user experience. To avoid that and properly learn how to train a chatbot, create very specific intents that serve one defined purpose.
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The usability of your AI chatbot directly depends on how well the sample utterances represent real-world language use. During development and testing, use many different expressions to invoke each intent.
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The goal is to train your bot for all potential possibilities, so the more diverse your training team is, the better. You don't want your chatbot to only be tested by a team that is too close to the project.
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Once you have written down several syllables, note the words or phrases that represent key variable information. These organizations will become Avoid using one-word pronunciations as entities like “Barcelona” – this can confuse your chatbot.
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Your chatbot is an opportunity to connect with customers in a way that aligns with your brand. Finding the right tone of voice and personality for your AI-enabled bot matters.