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Appointment scheduling or booking bots are the types of bots you commonly find in the healthcare, airlines, and hotel industries.
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The HR team also uses HR chatbots to schedule interviews for recruitment purposes.
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Chatbots can be added to multiple customer touchpoints such as self-service knowledge base, website, mobile app, etc.
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Retail Support Bot – to handle queries related to your retail product line. It is also used to sell products directly
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Marketing and sales are the next most popular use-case of chatbots after customer support
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A chatbot on an ecommerce website will be quite different from a chatbot for banking
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Speaking with an AI chatbot is far more natural and human-like than conversing with a person.
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These chatbots utilize customizable keywords and an AI application - Natural Language Processing (NLP) to determine how to serve an appropriate response to the user.